Book a private tour
ES FR

Legal information

Privacy Policy | Girona Tour

Last updated: January 2025

The protection of personal data is one of the most important concerns of our organisation. We work every day to protect the privacy of the data you provide us and to comply with the regulations in force on the protection of personal data.

The purpose of this policy is to inform users about the various processing activities carried out by our organisation in accordance with Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

Identity and contact details of the data controller

The website www.gironatour.com is owned by COSTA BRAVA CITY TOUR SLU, registered at AVDA. DE LA BOCANA Nº 59, 17480 ROSES, GIRONA (Spain), Tax ID: B55348924.

Purposes of personal data processing

We will process the personal data provided through our web forms for the following purposes:

  • Managing and correctly providing the service contracted through this website.
  • Administrative, accounting and tax management of the relationship established with our clients.
  • Handling requests, complaints and incidents submitted through our contact channels.
  • Sending newsletters about news related to our activity.
  • Sending commercial communications relating to the goods or services that form part of our activity.
  • Complying with legal obligations directly applicable to and regulating our activity.
  • Protecting and exercising our rights or responding to claims of any kind.

Data retention periods

The personal data provided will be retained in accordance with the following criteria:

  • For as long as necessary to fulfil the purposes for which they were originally collected.
  • Once the data is no longer needed for the processing in question, it will be kept duly blocked so that it can be made available, where appropriate, to competent Public Administrations and Bodies, Judges and Courts or the Public Prosecutor, during the limitation period for any actions that may arise from the relationship maintained and/or the legally established retention periods.

Your rights

You may exercise the following rights at any time, free of charge:

  • Access to your personal data.
  • Rectification of inaccurate or incomplete data.
  • Erasure of data when it is no longer necessary for the purposes for which it was collected.
  • Restriction of the processing of your personal data.
  • Objection to the processing of your data.
  • Portability of your data (where technically feasible).
  • To withdraw consent at any time.
  • Not to be subject to decisions based solely on automated processing, including profiling.

To exercise these rights, you may use the forms provided by the organisation, or send a written request to the postal address or email address above. Your request must be accompanied by a copy of your ID or equivalent document to verify your identity.

If you consider that your rights regarding the protection of your personal data have been violated, particularly when you have not obtained satisfaction in the exercise of your rights, you may lodge a complaint with the Spanish Data Protection Agency (AEPD).

Unsubscribing from commercial communications

If you do not wish to receive further information about our services, you may unsubscribe by sending an email to hola@gironatour.com with the subject UNSUBSCRIBE, or by clicking the unsubscribe link in any email we send you.